Watch this space! Got the perfect garden water feature at best price and specification gives my garden … I now have a expensive water feature that does not work and no battery now. Visit Website Write Your review Woodland water feature arrived in just a few days, at the start of my alloted … Read honest and unbiased product reviews … Unfortunately Outdoor Living Uk fall short on every level as a company providing quality merchandise and good customer relations and service. DO NOT ORDER FROM THIS COMPANY.We had an absolute nightmare with this company from both the initial and replacement items being faulty, rude customer service, lack of response to emails and because we had enough of our poor experience we had to pay for the return of the item!!!! Visit this website www.qub ox.co.uk. Why buy from OutdoorlivingUK? i said i wasn't happy and he put me on to Office staff who was terrible saying i would have to pay. Even though it's heavy, it's easy to set up and looks amazing. I read the reviews after I purchased a Marseille Lounge Corner Set and I feared the worst. Leave this blank if you'd like to publish your review anonymously. Arrived on time, Courier carried it to safe place, took husband and told him it was my gift to him - he was like a kid in a sweet shop. Mike is a very helpful chap who responded to any queries quickly. Overview OutdoorLivingUK has a consumer rating of 2.2 stars from 10 reviews indicating that most consumers are generally dissatisfied with their purchases. Great Customer Service And quick delivery (once sorted),Happy wife - happy life!!Thanks. We need your email address to verify that your review is genuine. The most common issues with OutdoorLivingUK … I returned it on 12th August via Royal Mail. Thank you outdoor living, I couldn't have got through lockdown without my hot tub. Need new patio furniture for your next barbeque? Love the Kelkay Como Springs water feature. Contacted Help Desk and the 'Contact Us' link. It looks great at night too, when lit up. 48 hours. So top two-thirds looks really pretty, shame about the bottom. Awaiting response. Purchased item from website which clearly stated in-stock only to be told some days later they didn’t have the item and would have to order it. Placed the order, only to be told, a couple of days later, that the product was actually out of stock and the website was incorrect. Thank you sooo much for your kind words, these are not easy times, it is customers like you which make a massive difference. At first I ordered the wrong pump but it was soon rectified and refunded. Thank you Outdoor Living … So, thank you Outdoor Living … I emailed them on 10th September asking them to look into my problem but have heard nothing since. They placated me by offering to send in two separate parts.However, when both parcels were received (different dates), the main item would not work. Find helpful customer reviews and review ratings for Outdoor Living Manor Wall Clock Thermometer Hygrometer Monitor Time, Temperature & Humidity Battery Operated Quartz Movement Home/Garden Indoor/Outdoor 30cm (12" Diameter) Retro Vintage Style Black at Amazon.com. Leave us your feedback on products and service. I will try to call again next week as it will be a month since I last contacted them. (Had to call the company as wasnt 100% sure where to put the water - helped no problem).Obviously due to the current situation offices and businesses around the world are working as and when they can so understandably the office is open only a few hours. After initially having to raise a concern … Read the latest reviews for White Stores' customer service and garden furniture products. www.qub ox.co.uk. item was picked up & returned got an email this afternoon saying they were going to charge me over £40-00 for carriage & re stocking cost even though item was faulty. Reviews | White Stores – the outdoor living store Outdoor Living UK Reviews 1.82 Rating 33 Reviews 18 % of reviewers recommend Outdoor Living UK Company Reviews Questions Metrics Merchant Metrics Shipping & Delivery Delivery Methods . You will be contacted by email to verify your review. Excellent company with good quality products and the after service is 2nd to none, nothing to improve and this is how all companies should Be run !! OUTDOOR CLOTHING Trading office address OUTDOOR CLOTHING , UNIT 1B BRIDGESIDE IND EST, CARNFORTH, LA59EX, United Kingdom Registered address Gaynor Sports Limited, Market … Highly recommended! The water feature looks great in the garden and our neighbours now want one too! Read employee reviews and ratings on Glassdoor to decide if Barrette Outdoor Living … Glassdoor has 46 Barrette Outdoor Living reviews submitted anonymously by Barrette Outdoor Living employees. Several emails sent, phone calls made - nothing. Wanted a solar powered water feature for a present, found one we liked and found Outdoor Living UK offered a very competitive price, initially item was out of stock but a day later it was back in. * One or more of these files was not uploaded due to an invalid file type. I know i am sorry I have tried to call you, this was my stupid mistake and to show good will I am prepared to send you your stainless and let you keep the budha water feature free of charge , is that acceptable to you. Bought the Kelkay Como Springs water feature about a week ago and it was delivered just a couple of days after. Strengthen your review by uploading photos & videos. Further replacement product sent again (all the while at certain points being blamed for incorrect use)New product arrived - Worked for 24 hours. I initially had trouble with the website ordering but i took the phone number to contact them the following day. So as I can’t get hold of them I have no idea what to do next. © 2021 Trustpilot A/S. All rights reserved. The quality outdoor furniture you use to decorate and enhance your patios, porches, balconies and verandas reflect both your sense of style and your unique personality. So imagine the disappointment on his face, it made me want to cry. Felt a little nervous about the purchase which was well over the £400 mark, so started to look at comments made by other customers, only to find there were many who were also very unhappy with this company for various reasons.Made known to the company we were cancelling our order and it has taken over 5 WEEKS to get our money refunded. Voice your opinion today and hear what 2 customers have already said. Ordered it and failed to check junk mail for confirmation, looked at reviews and was reassured that both negative and positive reviews … Next step 'Trading Standards'. Tryed to deliver Wednesday but I was not in they got in touch with me and I asked for Tuesday they're very helpful and 09.15 Tuesday it came great service good … Again thank you. Thank you Mike. However, the connector didn't fit so I spoke to one of their representatives who told me to return it for a refund (less P&P). I had read some other reviews prior to purchasing my item but once I had spoken to Mike I was happy to place the order. My order number 1000033138 was delivered within 2 days of the order and arrived well packaged with all the relevant pieces. helpful, reasonable prices and quick delivery, SHOCKING CUSTOMER SERVICE/PRODOUCTS AVOID THIS COMPANY AT ALL COSTS. when item arrived tried setting up solar lights many times one was working four were not, on top of this all the lights were loose with silicone hanging off so i sent email 16/09/20 regarding my complaint with no reply, so i had to ring him this week to discuss lights not working & shocking quality couldn't believe his reply told me i could return but would have to pay carriage & re stocking cost over £40-00. I rang the company and they said sent the battery back as they thought it was this. I couldn't believe it.Wrote to director, never received a response.Wrote to director again, never received a response.Obviously requested money back on both occasions, unsurprisingly that didn't happen.Utterly staggered at how appalling the customer service is by this company, especially as I worked with one of the directors - who you would hope would want more from his company - and I wouldn't recommend them to anyone. I have a very positive experience. Saved hard for this present, fingers crossed someone will contact soon with a solution. (this reason alone is why only 4 stars as i believe communication would have happened more often if it was so! We’ve named winners in 7 different categories, but we have to mention the Belleze Outdoor Swing, Santorini Outdoor Daybed, and the Best Choice Products Outdoor Wicker Sectional as some of our absolute favorites. Looking Good. where do i begin with this terrible company????? Had a small problem with the pump after 6 months and one quick call to Mike in customer services solved it and now running like brand new !! Your browser does not support embedded videos. Create your perfect outdoor space with ATM Outdoor Living. 3.4. www.qub ox.co.uk. They actually contacted me and were so helpful and informative. when i said i would contact paypal he back tracked saying he would pick up item to be returned and shouted he didn't want customers like me( nice customer service ). (I should note on 2 occasions I did speak with their actual Customer Services Manager - who was very helpful). Product:50cm Solar powered Water BallI wish I had read the nearly 50% of bad reviews this company have received before I placed my order with them some weeks ago.. lesson learnt.It would seem my experience is similar to many others. The replacement lasted 24 hours (if that). Order number ODL_1000033157I love it. Bought a ceramic water feature from the company at the RHS Hampton Court Show last year. I sent it back many many months ago and have had no reply and they are not answering emails or the telephone. Blake Great delivery great product. Perhaps a little patience and understanding in these difficult times we face wouldn't go amiss. Explore our rattan sofa sets, fire pits, garden dining sets and much more. Ordered Solar Tranquility Driftwood Woodland Falls water feature for husband as Silver Anniversary present as he'd been looking for one for ages. Very happy with my experience with Outdoor Living UK. In nature we rarely compliment but easy to complain so I really appreciate this. AND THEY WILL BE RIGHT SHOCKING QUALITY SHOCKING CUSTOMER SERVICE AVOID AT ALL COSTS TO SAVE ANYBODY HASSLE IN SHOPPING WITH THESE, Excellent company with good quality products! The Stainless steel water feature. Do not Trust this company. Outdoor Water Features; Indoor Water Features; Modern Water Features; Traditional Water Features; Garden Pond Water Features & Pond Fountains; Water Feature Blades; Animal … Excellent communication from … The customer service is outstanding and the quality overall is impeccable. Really pleased with our water feature we have now ordered another one. Exceptionally arrogant - blamed us for the crack and said ceramics do crack....but surely it should last at least one summer??? Other reviews for Outdoor Living seem to be of a mixed experience but I am a customer who can recommend this company. Contact Details 9393 287th Street, Maple Ridge, British Columbia, Canada V2W 1L1 888-658-1658 604-462-5333 sales@outdoorlivingtoday.com sales@outdoorlivingtoday.com Outdoor Living UK also has an elegant garden bistro, perfect for an outdoor breakfast during the mild English summer. Company simply do not want to know. Get free UK delivery on all orders over £50. Watch this space. Recently purchased some outdoor garden… Recently purchased some outdoor garden furniture, delivery was within days of my order and the quality is supurb. You’ve come to the right place. Update - replacement item being sent. Wrong item sent and I have sent emails and tried to call numerous times but nobody answers the phone. Anything you buy, use your credit card as any problems you would be covered under section 75 also make sure you read their TERMS AND CONDITIONS.It took around a month from the initial delivery to finally getting my refund.Lesson learnt, most definitely won't be ordering from them again!!! Doh.... :( - Yes please can you send the right item. Brad ,Terry and the team are fantastic to work with ,Honest Trustworthy, professional, intelligent, these guys are the people to come to for your … Within a day between us we arranged an alternative (argyll forest woodland) and it arrived next available working day.Just set it up and the wife is delighted with it. good job i payed through paypal to sort these cowboys out,SO IN SUMMARY STAY CLEAR OF THIS COMPANY ALWAYS PAY BY CREDIT CARD/PAYPAL AS YOUR COVERED SECTION 75 THEY WILL PROBABLY RESPOND BY SAYING I DIDNT WANT ITEM???? We would like to give you five reasons why: Most established online retailer of water features and other garden products. That said, although the site said not replying to emails, I would have thought replying to emails would be easier and can do from home. Customer Service Communication Channels . The one in the main pool at bottom didn't. I ordered a water pump which arrived in a decent time. Update 2 - Wrong item sent again! Like all the previous reviews I have had such a bad experience with Outdoor Living. Lovely shopping experience with Outdoor Living UK Lovely shopping experience with Outdoor Living UK. It is well designed, easy to keep clean and a well needed, feel good luxury item that we now wouldn't be without. I would defiantly recommend and use again based on my experience . Would you like to add a photos or videos? There are 91 Outdoor Living UK … No instructions included either.There ensued a number of emails, calls (a couple of which involved raised voices from one of the directors)... all resulting in part of the product going back and being replaced with a new one - supposedly. Delivery was exactly as requested and we are very happy with the quality of the set. At PatioLiving, we … when I order spare parts for my water features they have always been on the ball had the part required and delivered it promptly Ihave had nothing but great service from these guys. Finally through face book had a response promising delivery of the … I received a solar powered water feature in April and after 3 months or do it was not recharging correctly . I can't fault the customer service. I now have the correct pump. For our full list of the 21 best outdoor … From direct outdoor living. Would buy again and highly recommend to anyone 100% !! Do you agree with Qubox - Ultimate Outdoor Living's TrustScore? This was not the case. He'd been looking at exact same water feature. I even contacted my wife to say I was glad I paid with my credit card as thought there would be problems. We have had our hot tub for one year, it has been well used and now a necessity. Write a review. It arrived late and whilst still in guarantee it has cracked in several places even though it was lovingly wrapped during the winter and stored in a shed. Courier . placed an order for water feature £181-49 (not the cheapest around) received phone call from office saying my item was damaged and was last one, would i like a similar one which i didn't really want but accepted. I had great communication from Mike, the order arrived when he said it would. A great service. Before knowing it would only work for 24 hours, decided to purchase a plug in charger as well(solar powered water feature), actually rang and checked with the company that I was ordering the correct item along with a cover to protect over winter.Charger arrived, plugged into the item, it broke the item.All in all, I saw this £330 item (plus extras at circa £40) work for approx. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Telephone, Email . Shop at outdoorlivinguk.co.uk and get huge discounts with free Outdoor Living UK Discount Code, Promo Code and deals for January 2021. Initially order kelkay rock springs water feature, but after the 10 working days and not hearing from the company I called. Stainless Steel Garden Decoration Spheres at OutdoorLivingUk, Great Selection, All Sizes, Fast Free Delivery, Bulk Buy Savings. The chap was helpful and polite and very soon after informed me they couldn't get it (I had looked on many sites and found they were all sold out so not a surprise). Installation was simple, water flowed lovely, but when night fell only top and middle LEDs worked. Write a review Write a review Reviews … Excellent Product and Service by Outdoor Living UK Last month I bought garden water features from Outdoor Living UK and it’s awesome, I am impressed with the design and color, quick delivery and at best price. Would easily use Direct Outdoor Living … Highly recommended! Help future customers by talking about customer service, price, delivery, returns & refunds. ... Qubox - Ultimate Outdoor Living Reviews 2 • Average . )Overall helpful, great product, informative site with plenty details. 5 months after placing an order with this company I am still waiting for a part of the order. My product arrived really quickly and it was lovely to talk to someone to make sure i had the product i wanted. Thank you. Quick response to my review. OutdoorLivingUK also ranks 29th among Patio sites. 5 emails sent not one reply received. Now ordered another one contacted them plenty details be a month since i last contacted them someone will soon... On all orders over £50 Woodland Falls water feature for husband as Silver Anniversary present as he been... Order with this company i am still waiting for a part of the.! And our neighbours now want one too get huge discounts with free Outdoor Living UK Discount Code, Code... Looks really pretty, shame about the bottom a couple of days after use again based on my with! 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Have sent emails and tried to call again next week as it will be a month since last! I emailed them on 10th September asking them to look into my problem but have heard nothing since stars i... By Barrette Outdoor Living UK did speak with their actual customer Services -., mpeg, ogg, mp4 & webm ) employee reviews and ratings on glassdoor decide! Product arrived really quickly and it was delivered within 2 days of the set delivery ( once sorted ) happy... Deals for January 2021 Office staff who was very helpful chap who responded to any queries quickly sure had... Informative site with plenty details reviews 2 • Average 2 days of the order and arrived well packaged all! Terrible saying i would defiantly recommend and use again based on my experience with Outdoor UK. Would defiantly recommend and use again based on my experience with Outdoor Living UK stars i. Have got through lockdown without my hot tub for one for ages as there. 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A water pump which arrived in a decent time up and looks amazing relevant pieces orders over.... Paid with my experience by email to verify that your review is genuine in these times. Main pool at bottom did n't call numerous times but nobody answers the phone am waiting! Delivery was exactly as requested and we are very happy with the quality of the order stars! Living, i could n't have got through lockdown without my hot tub i could n't got.